| Problem | Solution |
| NUBIGON.exe - System Error: The code execution cannot proceed because MSVCP140.dIl (or VCRUNTIME140.dll) was not found. | You may encounter this when launching NUBIGON, but your system lacks the essential MS Visual Studio components required for various applications. Update Windows and your graphics card driver. |
| NUBIGON displays a white viewport upon launch and crashes immediately after the first viewport operation. | You are trying to run NUBIGON on an unsupported system (e.g., macOS). Please review our system requirements and run NUBIGON on a supported system. |
| Octree generation failed. One or more input point cloud files are probably corrupted. | One or more of your files are corrupted. Corrupted data usually has a small disk size. Make sure to use non-corrupted files for the octree generation. |
| You do not have enough disk space on the drive containing your temporary files folder | During octree generation, NUBIGON creates temporary files as big as the octree. Choosing a folder on a secondary drive for your temporary files will save space. You can also use an external disk if your computer does not have a secondary drive. |
| You do not have enough disk space on the drive containing your project folder | Generating an octree may temporarily require more than twice the disk space of your source files. Ensure you have enough disk space in the drive containing your NUBIGON project. |
| Error opening meta file for writing | You may receive this message when antivirus software packages block the operations of NUBIGON while opening point clouds for the first time. We experienced this issue with the Avast antivirus software. We recommend whitelisting our software to resolve the issue. |
| Your system is blocking the creation of the default project C:/(…) | You may receive this message when some antivirus software packages block the operations of NUBIGON while creating a default project folder. We recommend whitelisting our software to resolve the issue. |
| Your system is blocking the access to the default project directory C:/(…) | See above solution |
| Error in GLShader::compileSourceCode | Please verify that your system meets the minimum system requirements and that your graphics driver is up-to-date. |