- What kind of support is included in the subscription?
We offer a comprehensive Support Portal, including a knowledge base with tutorial videos, a forum, and email support.
- I have reviewed the knowledge base and the forum, but I still have questions. How can I get help?
Simply open a ticket.
- How quickly can I expect a response to my support ticket?
Typically within the same business day or 24 hours at most.
- Why do you ask for a download link of my data in the ticket submission form?
Providing access to your data will help us replicate and resolve the issue. The data you share will be treated confidentially and only for internal purposes.
- Why do you ask for hardware specs?
The hardware specs can considerably impact the performance and quality that NUBIGON can deliver. Knowing your hardware specs, particularly your dedicated video memory in GB, will help us address your issue more effectively.