Full version start FAQ

Modified on Sat, 15 Oct 2022 at 08:19 AM

We encourage you to review this page if you have questions about launching the full version of our software. 


Download & installation

  • How can I download NUBIGON?
    After your purchase, the order receipt, including a download link and your license activation key, will be displayed in the browser and mailed to you from <mailer@fastspring.com>.

  • I didn't receive the order receipt email. What can I do?
    Emails are automatically sent to the email address provided in your order. Please check your spam folder.

  • I didn't download the software after purchase, and now the download link doesn't work. What can I do?
    Download links in the order receipt are valid seven days after the order is placed. After this period, click here to download the latest version of NUBIGON.

  • Should I whitelist NUBIGON?
    Yes, it's recommended to whitelist NUBIGON in your Antivirus software.

License activation

  • I have just purchased a subscription and installed NUBIGON for the first time. What do I do?
    - Double-click the newly created NUBIGON icon on your desktop. This will prompt the QLM License Wizard.

    - Press Activate your license.
    - Enter your Activation Key listed in the order receipt.
    - Press Activate license key to complete the registration.
    - Press Finish, and NUBIGON Pro will automatically launch after that.

  • I am a returning user. How do I activate my new license? 
    - When trying to open NUBIGON with an expired license, the License Wizard will automatically launch.
    - Activate your new subscription license key listed in the order receipt by following the steps in the previous question.
    - NUBIGON will automatically launch after that.

Explore our subscription, license key, support and training FAQs.